登出花园

Stones in the garden

1. Freshly Verified Pro

   Verified, then suspended

   A paid Pro was suspended on Nov 2, right after passing Persona ID verification. The notice cited the Supported Regions Policy; the appeal was rejected under the general Usage Policy, and no new review is allowed. Source: issue #99907 comment, as told by the author.

   In their own words, unverified Original post

2. The Restored Org

   Deleted, restored, came back as two

   A month after support restored an accidentally deleted org, two same-name orgs existed. Claude Code worked on for a month, then on Oct 29 the personal org was suspended for unusual activity. Source: issue #106184, as told by the author.

   In their own words, unverified Original post

3. Thirty-One-Minute 20x

   Paid for a month, used half an hour

   Subscribed to Max 20x on Oct 15; 31 minutes later every request got a 401. A local proxy kept the token out of containers, but requests came from the official CLI. Appeal denied next day, refund refused. Source: issue #102967, as told by the author.

   In their own words, unverified Original post

4. Flaky Wi-Fi Engineer

   Wi-Fi hiccuped, account gone

   Embedded algorithm work on a local Mac mini over a lossy line. The author says the CLI reconnected without backoff, looked like a bot, and got suspended. The appeal page only says it will remain closed. Date is the posting date. Source: issue #100182, as told by the author.

   In their own words, unverified Original post

5. Spending While Powered Off

   Machine off, quota still burning

   On Sep 30, away from the machine, logs showed about 156 million tokens; on Oct 1, iMac off, the 5-hour quota hit 100%. The author reported it and asked for a human; on Oct 4 the account was suspended. Appealed. Source: issue #99413, as told by the author.

   In their own words, unverified Original post

6. Moved States

   Just moved within the US

   Signed up in one US state, recently moved to another, home broadband and a US bank card. On Sep 30 it was suspended under the Supported Countries Policy; the appeal was denied as a generic Usage Policy case, final. Source: issue #99102, as told by the author.

   In their own words, unverified Original post

7. The Passport That Failed

   Real passport, failed check

   A new account was disabled after several failed ID checks with a valid Ukrainian passport. The appeal sits behind the suspended login; support and the safeguards inbox point back to it. Date is the comment date. Source: issue #62503 comment, as told by the author.

   In their own words, unverified Original post

8. Max Shown as Free

   Back to Free, again

   A Max paid for months suddenly showed as Free. Trying to upgrade on Jul 28 got it suspended; it was reinstated early Jul 31. That afternoon it showed Free again, every card was declined, and the appeal page bounced. Source: issue #83009, as told by the author.

   In their own words, unverified Original post

9. The PCB Designer

   PCB scripts mistaken for trouble

   Local Python scripts for KiCad PCB design got flagged. The appeal was approved and a reinstatement email came, yet the web app and Claude Code still showed a ban on every browser, device and network. Date is the posting date. Source: issue #80918, as told by the author.

   In their own words, unverified Original post

10. Cleared the Same Day

    Appealed at breakfast, still locked out

    A personal Max got three suspension emails early on Jul 17. Appealed on waking and was reinstated the same day. 48 hours later logins still showed a ban or looped back, and the support bot said the ticket was closed. Source: issue #51588 comment, as told by the author.

    In their own words, unverified Original post

11. The Tender-Reading API

    Review requested, then silence

    On Jul 15 the org was disabled, Console and API alike. One API key ran a personal tender-analysis job on self-hosted n8n. Two of three recent $50 top-ups had been marked expired and refunded. The appeal still says review requested. Source: issue #78218, as told by the author.

    In their own words, unverified Original post

12. The Tailnet Account

    Three devices, all mine

    A laptop, a phone and a Mac mini running Tailscale shared the web app and API; the phone sometimes used a VPN. The author thinks it looked like a shared login. The appeal page loops; prepaid credit is stuck. Date is the posting date. Source: issue #74911, as told by the author.

    In their own words, unverified Original post

13. Upgraded in Its Sleep

    Upgraded overnight, banned in 30 minutes

    During the night the account was upgraded to Max without the owner's permission; 30 minutes later it was suspended. The appeal page keeps redirecting to a new chat. Source: issue #62503 comment, as told by the author.

    In their own words, unverified Original post

14. The Max Without a Limit

    One loop with no stop button

    A personal Max was suspended for suspicious signals around Jun 27. The author says an agent session left without a limit ran away, and was stopped once noticed. Appeal denied Jul 13; Max kept billing. Date is approximate. Source: issue #62503 comment, as told by the author.

    In their own words, unverified Original post

15. The All-Nighter Max

    Woke up to a refund email

    On Max 5x, left Claude running overnight with the GSD plugin. The first morning email was a refund; paying again said a banned org can't upgrade. Cyber-verified, months in, never warned. Appeal filed. Date is approximate. Source: issue #70185, as told by the author.

    In their own words, unverified Original post

16. The Cyber-Verified Max

    Verified for cyber, still banned

    On a company account they upgraded to Max and applied for cyber verification for security work. It was soon restricted and refunded; the appeal link bounced. Verification passed, yet resubscribing says banned. Date is the posting date. Source: issue #66626, as told by the author.

    In their own words, unverified Original post

17. The Chilean Max 5x

    Charged one day, cut off the next

    A company account in Chile was charged $119 for Max 5x on May 27 and disabled between the 28th and 29th, with no email or explanation. Seven days without work, plus contract penalties from clients. Date is approximate. Source: issue #65421, as told by the author.

    In their own words, unverified Original post

18. The Annual Pro That Stayed Gone

    Account back, annual plan not

    Suspended without reason in late April; on Apr 30 the safety team apologized and reinstated it, but the annual Pro never came back. The bot promised a human four times; 20 days, no reply. Date is approximate. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

19. Binary-Searched Away

    The loop Claude ran by itself

    Asked Claude Code to debug a CLI error, and it wrote rapid bash bisection loops on its own, firing requests to find the rejection threshold. Right after those bursts, the CLI said the org was disabled. Date is the comment date. Source: issue #47046 comment, as told by the author.

    In their own words, unverified Original post

20. Coded Out by Claude

    Claude wrote the code that did it

    A no-code user had Claude Code build a CRM. It wrote a bridge looping claude -p up to hundreds of times a day, with no rate limit or warning. The account was suspended; $367 over three payments lost. Date is approximate. Source: issue #47046, as told by the author.

    In their own words, unverified Original post

21. Eleven Hours After Upgrade

    Five suspension emails in four minutes

    A year-long customer with 50+ payments upgraded to Max 20x plus 5 Team seats on Apr 4. Eleven hours later all three accounts were suspended: five emails, two refunds, four minutes. The author, a security researcher, uses VPNs. Source: issue #45936, as told by the author.

    In their own words, unverified Original post

22. Uruguay's Gift Max

    Gift accepted, account taken

    A developer in Uruguay redeemed a Max 5x gift on Mar 15. The account was disabled without warning; a week of appeal, email and chat brought nothing, and even deleting it routes to support. Date is the posting date. Source: issue #41252, as told by the author.

    In their own words, unverified Original post

23. Twenty-Five Mondays

    Monday morning, whole team banned

    On Sunday, Mar 29, a company Team account lost 25 seats at once. Reinstatement emails came on Apr 13 and Apr 20, but logins stayed blocked. Support called it a known bug, then on Jun 1 a fresh generic denial arrived. Source: issue #51588 comment, as told by the author.

    In their own words, unverified Original post

24. Banned at Checkout

    Checkout said: banned organization

    A digital marketer in Brazil using Claude daily for web apps, code and client copy. Mid-checkout, an error said a banned org can't subscribe; a suspicious-signals email followed. Appeal filed. Date is the posting date. Source: issue #40046, as told by the author.

    In their own words, unverified Original post

25. Day Two at the New Job

    New job, both accounts gone

    A personal Pro worked fine for months. A new employer set up a work Max; the day after joining, the work account was banned, the next day the personal one. No VPN, no wrappers, just the terminal. Date is the comment date. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

26. Many-Terminal Max

    Three weeks, no human

    On the $200 Max, running Claude Code in several terminals. Suspended mid-March, appealed Mar 17, followed up twice, no human in three weeks. Guessed triggers: parallel sessions, a VPN, a downgrade billing glitch. Date is approximate. Source: issue #51670, as told by the author.

    In their own words, unverified Original post

27. One Little --continue

    All the old history at once

    Resuming with claude --continue, the author says, sent a huge burst of old messages at once: first usage limits hit, then the account was banned. They call it a false positive from a client bug. Date is the posting date. Source: issue #18806, as told by the author.

    In their own words, unverified Original post

28. Walked the Dog

    Dog walked, account gone

    Building agents and skills, they went to walk the dog and set Claude on a few issues via git actions from the phone. Back home, Claude Code was logged out, and logging in showed a ban. Emails went out at once. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

29. The Max Who Left First

    Restored, but I'm leaving anyway

    Upgraded Pro to Max, used it about a day, banned; only a partial refund notice came. Weeks later the appeal won and called it an error. The author closed the account anyway, no longer trusting it. Date is approximate. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

30. Ten Days Late

    Paid up, shut out

    A Claude Code Max user's plan expired Nov 9 while the card was empty; it was charged successfully on Nov 19. Right after resubscribing, the account was banned as a disabled org, with no reason given. Source: issue #12118, as told by the author.

    In their own words, unverified Original post

31. The Twice-Appealed Pro

    One denial, two reinstatements

    A Pro user, no VPN, coding fine until the Cloudflare outage, then banned. Appealed twice, two days apart. Next week: two reinstatement emails and one denial. The account came back and is still in use. Date is the comment date. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

32. Three Welcome-Back Emails

    Three reinstatement emails, no way in

    A Max 5x user was auto-suspended. Three days after appealing, an email said it was an error and restored. Yet web, app, console and Claude Code still said disabled two weeks later. Date is approximate. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

33. Fifteen-Minute 20x

    Upgraded, then the ban hammer

    Ran out of usage during academic research and upgraded from Max 5x to 20x. About 15 minutes later came the ban. The card charge went through, then was refunded half an hour later. An appeal was sent. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

34. The Pro Who Read the Terms

    Yes, I read the terms

    Started Pro Oct 27. On the 28th an unexplained refund came; on the 29th they resubscribed and Claude Code said the org was disabled. A second appeal, saying they'd read the terms and broken none, got it back. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

35. The Social-Post API

    The price of one social media post

    After funding an API account, a few n8n requests for one social media post got it disabled within hours. First appeal rejected, second sent, no refund. In December their personal Pro went too. Date is the comment date. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

36. Billed After Death

    Account gone, charges stayed

    Refunded, resubscribed, banned; the author says it began after turning on a VPN. Nine days later the appeal was rejected without reason. A month on, another $200 was charged and called non-refundable. Date is approximate. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

37. Back in Nine Days

    Nine days later, back again

    Overnight it dropped to Free and last month was refunded; after resubscribing, the CLI said the org was disabled. Appealed that day; a week later support asked for the form; a day after, unbanned. Nine days in all. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

38. Paid With Apple Pay

    Just a different way to pay

    Nine months on one PC in one city, writing only PHP and Python. This renewal went through Apple Pay instead of the usual card, and the account was suspended. The appeal was denied with a generic note. Date is approximate. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

39. Double Refund Notice

    Two refund emails, two accounts gone

    On Aug 1 a personal and a work account were both disabled; the author only noticed after two refund emails arrived. No new plan was being bought, and no policy warning ever came. An appeal was filed with no reply. Source: issue #5088 comment, as told by the author.

    In their own words, unverified Original post

40. The UE5 Modeler

    Taken out by its own feature

    Hours after renewing Pro, while using the desktop app's Computer Use to model in UE5, the account was disabled. The author thinks the official feature was mistaken for a bot. The plan was billed through the App Store. Source: issue #106624, as told by the author.

    In their own words, unverified Original post

41. Owner of the Camera

    It was my own camera

    Pasted a UART boot log from their own IP camera to find its video stream; it held the device's default password. Next morning, banned. After 6+ months of use and an ID-verified appeal, it closed as final. Date is the posting date. Source: issue #106192, as told by the author.

    In their own words, unverified Original post

42. The Hopping Max

    This is our final decision

    Between Oct 3 and 4 a Max account was disabled without warning. The only odd thing the author can think of is VPN exits hopping between Finland and Los Angeles. The appeal was rejected; the re-review called it final. Source: issue #99907, as told by the author.

    In their own words, unverified Original post

43. Same-Day Max

    Bought today, gone today

    Paid $216 for Max on Sep 16 and was terminated that same day, after asking only about CLI setup and game performance. The appeal ended in a final decision, and the charge was kept. Source: issue #98196, as told by the author.

    In their own words, unverified Original post

44. The Day-Trip Max

    $249 for a day trip

    Paid $249 for Max 20x on Sep 1; the next day the whole account was suspended. No specific reason, no warning, no automatic refund. Source: issue #91411, as told by the author.

    In their own words, unverified Original post

45. Took Support's Word

    Support said come back anytime

    After a refund, support said they could resubscribe any time. They did the next day and were suspended at once. An email explaining the background got only an auto-reply with an appeal link. Source: issue #86481, as told by the author.

    In their own words, unverified Original post

46. Max on Vacation

    On holiday, account checked out

    Used Max 20x to build games. Took two weeks of family vacation without sending a single request; in the second week the account was banned. The author guesses the laptop changing countries did it. Date is the comment date. Source: issue #68658 comment, as told by the author.

    In their own words, unverified Original post

47. The Not-Banned Pro

    Not banned, just can't get in

    Stopped at the payment step while upgrading to Team; since then every login lands on onboarding. The AI support bot kept confirming it wasn't banned. 30+ messages, 28 days, no human, and Pro still billed. Source: issue #86145, as told by the author.

    In their own words, unverified Original post

48. Twenty-Minute Max

    A gift unwrapped for 20 minutes

    Got a $100 Max plan through a gift; 20 minutes later the account was disabled and a suspicious-account email arrived. A review request sat unanswered for hours, and no refund came. Source: issue #68230, as told by the author.

    In their own words, unverified Original post

49. Max, Out to Eat

    Back from a meal, account gone

    Upgraded from Free to Max 5x, sent a few hi and hello messages, tweaked a translator app's UI, and went to eat. On return the account was banned. A week of waiting by the time of posting. Date is approximate. Source: issue #68658, as told by the author.

    In their own words, unverified Original post

50. The June 7 Max

    Just waiting for a human

    A developer in China on Max 5x, using only the official CLI, was disabled without warning on Jun 7 and suspects the VPN. The appeal form bounced to a chat page that would not load, so only email was left. Source: issue #67069, as told by the author.

    In their own words, unverified Original post

51. Stuck at the Appeal Page

    The appeal link opens a new chat

    After the restriction, the appeal link bounced straight to a new chat, so the form could never be sent. 40-plus comments followed; one person saw review requested for two months before it reset. Date is the posting date. Source: issue #62503, as told by the author.

    In their own words, unverified Original post

52. The Never-Used Pro

    Gone before the first word

    Tried to buy Team for the company and checkout errored. Support said ask Sales; Sales said ask Support. Bought Pro instead, and hours later it was banned for suspicious activity, unused. Date is the posting date. Source: issue #53096, as told by the author.

    In their own words, unverified Original post

53. The Account Switcher

    The balance is still inside

    On Apr 20 the web and API accounts were suspended together. The author suspects switching between personal and Team accounts several times a day. After 15 days only bots had replied, and prepaid API credit was not refunded. Source: issue #56717, as told by the author.

    In their own words, unverified Original post

54. The Half-Revived Seats

    Revival approved, door still locked

    A Team account was suspended Apr 7. The appeal won and a reinstatement email came on the 19th; the admin got back in. Six developer seats still say the account is disabled, while the AI support bot insists the org is fine. Source: issue #51588, as told by the author.

    In their own words, unverified Original post

55. Triple-Upgrade Max

    Three upgrades, then ascended

    Subscribed Mar 16, moved to Max 5x on the 17th and 20x on the 18th, and was disabled by automatic review that same day. About $209 charged over three days, with no access since. Source: issue #37057, as told by the author.

    In their own words, unverified Original post

56. The Barely-Used Pro

    The quietest user went too

    A Taiwan-based user on Pro for about a year, chatting a few times a month. Never used Claude Code or authorized a third-party app. Found the account disabled; the appeal and emails got no reply. Date is the posting date. Source: issue #26825, as told by the author.

    In their own words, unverified Original post

57. The Emptied Pro

    Still here, money gone

    Around Feb 7 a suspicious-signals notice arrived: Pro was revoked, and $20 in credits plus a $50 extra-usage balance were wiped. The free tier still worked. The author guesses friends paying with different cards set it off. Source: issue #24235, as told by the author.

    In their own words, unverified Original post

58. Paid, Then Disabled

    Payment went through. The account didn't.

    On Aug 2 they renewed Max 5x; right after paying, the org showed as disabled. Email, the appeal form and the AI support chat all went unanswered, and a refund request was called invalid. Later visitors left 189 comments below. Source: issue #5088, as told by the author.

    In their own words, unverified Original post